State of Florida Employees
A practical resource center for State of Florida employees who need help understanding, using or servicing their voluntary benefits.
RESOURCE
Benefit Guides & Booklets
Current Rates
File a Claim
Service & Policy Forms
Move Coverage to Bank Draft
Enrollment Information
FAQ
How do I file a claim?
Contact the Tallahassee team or your benefit carrier directly to start a claim. Most carriers accept claims online through their member portal, by phone, or by mailing a completed claim form. If you’re not sure which carrier or plan applies to a specific benefit, our team can help point you to the right process.
What documents may be needed?
Typically: a completed claim form for the specific benefit, an itemized bill or Explanation of Benefits (EOB) from your provider, and any supporting documentation the carrier requests (for example, admission/discharge dates for a hospital indemnity claim, or a physician’s statement for a disability claim). Exact requirements vary by carrier and plan — the resource cards above link to the current forms and instructions for each benefit.
How do I update payment information?
If premiums are payroll-deducted, payment changes are typically handled through HR/payroll during open enrollment or a qualifying life event. If you pay by bank draft, use the “Move Coverage to Bank Draft” resource above, or contact the Tallahassee team, to update your banking information directly with the carrier.
What happens to my coverage if I retire or leave employment?
This depends on the specific benefit and carrier — some voluntary coverage is portable and can continue after you leave employment (often at a different rate or billing method), while other coverage ends when payroll deduction stops. Contact the Tallahassee team before your transition so we can confirm which of your benefits continue and how to keep them active.
How do I request help reviewing my current coverage?
Use the “Schedule a Benefits Review” button on this page, or “Contact the Tallahassee Team” below, to set up a one-on-one conversation. A member of the team will walk through what you currently have and help you understand any gaps or changes worth considering.
Still Not Sure Where to Start?
Tell us what you need help with and a member of the Tallahassee team can help direct you to the
appropriate resource.
Education Before Decisions.
We start by listening. We learn where you are today, what you’ve already built and where you want to go. Then we help identify the opportunities, risks and decisions in front of you.
Your plan. Your decision. Our job is to help you understand it.